Rick works with Mass Ingenuity customers to help them adopt the Results Management System. Rick is a Human Services advisor with 15 years of experience applying Design Thinking principles to facilitate co-creation of operating models, IT tools, management plans, and strategies with Health and Human Service organizations. His experience is deeply rooted in his first career roles as a Child Welfare Investigator, where he helped children and families build safe and permanent homes. In half a dozen states he has worked directly with front-line staff to custom design child welfare, integrated eligibility, and health insurance exchange tools enabling them to do their best work for their constituents. He has led state government front-line teams in co-creating operating models and business processes for child welfare state hotlines, an integrated social service contact center where nine programs serve over 1M people, a $19M COVID recovery program co-designed with nonprofits, and a program for 100+ state agencies to compliantly spend $1B+ of COVID response funding. Rick also has led global strategy and communications projects for a United Nations / private sector partnership for global disaster risk reduction and served on the team starting a new global crisis management service at a Big Four firm.

Rick holds a PhD in Public Affairs and a Master of Public Administration from Florida International University. His research focus was how public policies for disaster mitigation can be framed in social vulnerability and resilience. At home in Austin, he is the President of the Friends of the David Powell Clinic, an established nonprofit funding the needs of those living with HIV and AIDS served by the public health system, as well as funding systems change driven by SDOH.